.connection-status{display:flex;align-items:center;justify-content:center;gap:6px;padding:6px 12px;font-size:12px;font-weight:500;border-radius:4px;animation:slideDown .2s ease-out}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.connection-status.connecting,.connection-status.reconnecting{background-color:#fef3c7;color:#92400e}.connection-status.disconnected{background-color:#fee2e2;color:#991b1b}.connection-status.connected{background-color:#d1fae5;color:#065f46}.connection-status-icon{display:flex;align-items:center;justify-content:center;width:16px;height:16px}.connection-status-icon svg{width:14px;height:14px}.connection-status-icon.connecting svg.spinner,.connection-status-icon.reconnecting svg.spinner{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}:root{--widget-primary: #6366f1;--widget-primary-soft: rgba(99, 102, 241, .1);--widget-bg: #ffffff;--widget-bg-secondary: #f9fafb;--widget-bg-hover: #f3f4f6;--widget-text: #1f2937;--widget-text-secondary: #6b7280;--widget-text-muted: #9ca3af;--widget-border: #e5e7eb;--widget-input-bg: #f9fafb;--widget-message-visitor: var(--widget-primary);--widget-message-agent: #f3f4f6;--widget-radius: 12px;--widget-radius-sm: 8px}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px;line-height:1.5;color:var(--widget-text);background:transparent;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.widget-container{width:100%;height:100vh;display:flex;flex-direction:column;background:var(--widget-bg)}.widget-loading,.widget-error{align-items:center;justify-content:center;gap:16px;color:var(--widget-text-secondary)}.widget-spinner{width:32px;height:32px;border:3px solid var(--widget-border);border-top-color:var(--widget-primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.widget-error-icon{width:48px;height:48px;color:#ef4444}.widget-error-icon svg{width:100%;height:100%}.chat-messages::-webkit-scrollbar,.start-form-body::-webkit-scrollbar{width:6px}.chat-messages::-webkit-scrollbar-track,.start-form-body::-webkit-scrollbar-track{background:transparent}.chat-messages::-webkit-scrollbar-thumb,.start-form-body::-webkit-scrollbar-thumb{background:var(--widget-border);border-radius:3px}.chat-messages::-webkit-scrollbar-thumb:hover,.start-form-body::-webkit-scrollbar-thumb:hover{background:var(--widget-text-muted)}.widget-floating{width:380px;height:600px;max-height:calc(100vh - 100px);border-radius:var(--widget-radius-lg);box-shadow:0 8px 40px #00000026;overflow:hidden}.widget-sidebar{width:400px;height:100vh;border-radius:0;box-shadow:-4px 0 20px #0000001a}@media screen{.widget-container.widget-floating.widget-bottom-right{position:fixed;bottom:20px;right:20px}.widget-container.widget-floating.widget-bottom-left{position:fixed;bottom:20px;left:20px}.widget-container.widget-sidebar.widget-bottom-right{position:fixed;top:0;right:0;bottom:0}.widget-container.widget-sidebar.widget-bottom-left{position:fixed;top:0;left:0;bottom:0}}@media(max-width:420px){.widget-floating{width:100%;height:100vh;max-height:100vh;border-radius:0}.widget-container.widget-floating.widget-bottom-right,.widget-container.widget-floating.widget-bottom-left{bottom:0;right:0;left:0}}@media(max-width:480px){.widget-sidebar{width:100%}}.start-form{flex:1;display:flex;flex-direction:column}.start-form-header{padding:24px;display:flex;align-items:center;gap:16px;background:var(--widget-primary);color:#fff}.start-form-logo{width:48px;height:48px;border-radius:var(--widget-radius-sm);overflow:hidden;background:#fff3;flex-shrink:0}.start-form-logo img{width:100%;height:100%;object-fit:cover}.start-form-logo-placeholder{width:100%;height:100%;display:flex;align-items:center;justify-content:center}.start-form-logo-placeholder svg{width:24px;height:24px}.start-form-title h1{font-size:18px;font-weight:600;margin-bottom:4px}.start-form-title p{font-size:13px;opacity:.9}.start-form-body{flex:1;padding:24px;display:flex;flex-direction:column;gap:20px;overflow-y:auto}.form-field{display:flex;flex-direction:column;gap:6px}.form-field label{font-size:13px;font-weight:500;color:var(--widget-text)}.form-field input,.form-field select{width:100%;padding:12px 14px;font-size:14px;border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);background:var(--widget-input-bg);color:var(--widget-text);transition:border-color .2s,box-shadow .2s}.form-field input:focus,.form-field select:focus{outline:none;border-color:var(--widget-primary);box-shadow:0 0 0 3px #6366f11a}.form-field input.error,.form-field select.error{border-color:#ef4444}.form-field input::placeholder{color:var(--widget-text-muted)}.form-error{font-size:12px;color:#ef4444}.start-form-submit{margin-top:auto;padding:14px 20px;font-size:15px;font-weight:600;color:#fff;background:var(--widget-primary);border:none;border-radius:var(--widget-radius-sm);cursor:pointer;transition:opacity .2s,transform .1s}.start-form-submit:hover{opacity:.9}.start-form-submit:active{transform:scale(.98)}.start-form-footer{padding:16px;text-align:center;font-size:11px;color:var(--widget-text-muted);border-top:1px solid var(--widget-border)}.start-form-footer strong{color:var(--widget-text-secondary);margin-left:4px}.start-form-status{display:flex;align-items:center;gap:8px;padding:10px 16px;font-size:13px;background:var(--widget-input-bg);border-bottom:1px solid var(--widget-border)}.start-form-status .status-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.start-form-status.online{color:#16a34a}.start-form-status.online .status-dot{background:#22c55e;box-shadow:0 0 0 2px #22c55e33}.start-form-status.offline{color:#dc2626}.start-form-status.offline .status-dot{background:#ef4444;box-shadow:0 0 0 2px #ef444433}.department-status{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;background:var(--widget-input-bg);border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm)}.department-status .status-badge{font-size:11px;font-weight:600;padding:4px 8px;border-radius:4px;text-transform:uppercase}.department-status.online .status-badge{background:#22c55e1a;color:#16a34a}.department-status.offline .status-badge{background:#ef44441a;color:#dc2626}.start-form-submit.offline{background:#6b7280}.message-form{flex:1;display:flex;flex-direction:column}.message-form-header{padding:20px 24px;display:flex;align-items:center;gap:12px;background:var(--widget-primary);color:#fff}.message-form-back-btn{width:32px;height:32px;display:flex;align-items:center;justify-content:center;background:#fff3;border:none;border-radius:50%;color:#fff;cursor:pointer;transition:background .2s}.message-form-back-btn:hover{background:#ffffff4d}.message-form-back-btn svg{width:18px;height:18px}.message-form-logo{width:40px;height:40px;border-radius:var(--widget-radius-sm);overflow:hidden;background:#fff3;flex-shrink:0}.message-form-logo img{width:100%;height:100%;object-fit:cover}.message-form-logo-placeholder{width:100%;height:100%;display:flex;align-items:center;justify-content:center}.message-form-logo-placeholder svg{width:20px;height:20px}.message-form-title h1{font-size:16px;font-weight:600;margin-bottom:2px}.message-form-title p{font-size:12px;opacity:.9}.message-form-notice{display:flex;align-items:flex-start;gap:12px;padding:16px 20px;background:#fef3c7;color:#92400e;font-size:13px;line-height:1.5}.message-form-notice svg{width:20px;height:20px;flex-shrink:0;margin-top:1px}.message-form-notice strong{font-weight:600}.message-form-body{flex:1;padding:20px;display:flex;flex-direction:column;gap:16px;overflow-y:auto}.message-form-visitor{display:flex;flex-direction:column;gap:4px;padding:12px 14px;background:var(--widget-input-bg);border-radius:var(--widget-radius-sm);font-size:13px}.message-form-visitor span:first-child{font-weight:500;color:var(--widget-text)}.message-form-visitor span:last-child{color:var(--widget-text-secondary)}.message-form-body textarea{width:100%;padding:12px 14px;font-size:14px;font-family:inherit;border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);background:var(--widget-input-bg);color:var(--widget-text);resize:none;transition:border-color .2s,box-shadow .2s}.message-form-body textarea:focus{outline:none;border-color:var(--widget-primary);box-shadow:0 0 0 3px #6366f11a}.message-form-body textarea.error{border-color:#ef4444}.message-form-body textarea::placeholder{color:var(--widget-text-muted)}.message-form-submit{margin-top:auto;padding:14px 20px;font-size:15px;font-weight:600;color:#fff;background:var(--widget-primary);border:none;border-radius:var(--widget-radius-sm);cursor:pointer;transition:opacity .2s,transform .1s}.message-form-submit:hover:not(:disabled){opacity:.9}.message-form-submit:active:not(:disabled){transform:scale(.98)}.message-form-submit:disabled{opacity:.6;cursor:not-allowed}.message-form-footer{padding:16px;text-align:center;font-size:11px;color:var(--widget-text-muted);border-top:1px solid var(--widget-border)}.message-form-footer strong{color:var(--widget-text-secondary);margin-left:4px}.message-form-success{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 24px;text-align:center}.message-form-success .success-icon{width:64px;height:64px;display:flex;align-items:center;justify-content:center;background:#22c55e1a;border-radius:50%;color:#22c55e;margin-bottom:20px}.message-form-success .success-icon svg{width:32px;height:32px}.message-form-success h2{font-size:18px;font-weight:600;color:var(--widget-text);margin-bottom:8px}.message-form-success p{font-size:14px;color:var(--widget-text-secondary);line-height:1.5;margin-bottom:24px}.message-form-back{padding:12px 24px;font-size:14px;font-weight:500;color:var(--widget-primary);background:transparent;border:1px solid var(--widget-primary);border-radius:var(--widget-radius-sm);cursor:pointer;transition:background .2s,color .2s}.message-form-back:hover{background:var(--widget-primary);color:#fff}.chat-window{flex:1;display:flex;flex-direction:column;min-height:0}.chat-header{padding:16px 20px;background:var(--widget-primary);color:#fff;flex-shrink:0;display:flex;align-items:center;justify-content:space-between}.chat-header-info{display:flex;align-items:center;gap:12px}.chat-header-logo{width:40px;height:40px;border-radius:var(--widget-radius-sm);overflow:hidden;background:#fff3;flex-shrink:0}.chat-header-logo img{width:100%;height:100%;object-fit:cover}.chat-header-logo-placeholder{width:100%;height:100%;display:flex;align-items:center;justify-content:center}.chat-header-logo-placeholder svg{width:20px;height:20px}.chat-header-text h2{font-size:15px;font-weight:600;margin-bottom:2px}.chat-header-status{font-size:12px;opacity:.9;display:flex;align-items:center;gap:6px}.chat-header-status:before{content:"";width:8px;height:8px;border-radius:50%;background:#22c55e}.chat-header-status.offline:before{background:#ef4444}.chat-header-actions{position:relative}.chat-close-button{width:32px;height:32px;display:flex;align-items:center;justify-content:center;background:#fff3;border:none;border-radius:50%;color:#fff;cursor:pointer;transition:background .2s}.chat-close-button:hover{background:#ffffff4d}.chat-close-button svg{width:18px;height:18px}.chat-menu-button{width:32px;height:32px;display:flex;align-items:center;justify-content:center;background:#fff3;border:none;border-radius:50%;color:#fff;cursor:pointer;transition:background .2s}.chat-menu-button:hover{background:#ffffff4d}.chat-menu-button svg{width:18px;height:18px}.chat-menu-dropdown{position:absolute;top:100%;right:0;margin-top:8px;min-width:180px;background:#fff;border-radius:var(--widget-radius-sm);box-shadow:0 4px 16px #00000026;overflow:hidden;z-index:100;animation:menuSlideDown .15s ease-out}@keyframes menuSlideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.chat-menu-dropdown button{width:100%;display:flex;align-items:center;gap:10px;padding:12px 16px;font-size:14px;color:var(--widget-text);background:transparent;border:none;cursor:pointer;transition:background .2s}.chat-menu-dropdown button:hover{background:var(--widget-input-bg)}.chat-menu-dropdown button svg{width:16px;height:16px;color:var(--widget-text-muted)}.chat-messages{flex:1;padding:16px 20px;overflow-y:auto;overflow-x:hidden;display:flex;flex-direction:column;gap:12px}.chat-messages-load-more{display:flex;justify-content:center;padding:4px 0 12px}.chat-load-more-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border:none;border-radius:50%;background:var(--widget-bg-secondary);border:1px solid var(--widget-border);color:var(--widget-text-secondary);cursor:pointer;transition:all .2s ease;box-shadow:0 2px 6px #00000014}.chat-load-more-btn:hover:not(:disabled){background:var(--widget-bg-hover);color:var(--widget-primary);border-color:var(--widget-primary);transform:translateY(-2px);box-shadow:0 4px 10px #0000001f}.chat-load-more-btn:active:not(:disabled){transform:translateY(0)}.chat-load-more-btn:disabled{cursor:not-allowed;opacity:.6}.widget-spinner-small{width:16px;height:16px;border:2px solid var(--widget-border);border-top-color:var(--widget-primary);border-radius:50%;animation:spin .8s linear infinite}.chat-message{max-width:85%;display:flex;flex-direction:column;gap:4px}.chat-message-visitor{align-self:flex-end}.chat-message-agent,.chat-message-system{align-self:flex-start}.chat-message-row{display:flex;align-items:flex-end;gap:6px}.chat-message-bubble{display:flex;flex-direction:column;overflow:hidden}.chat-message-visitor .chat-message-bubble{background:var(--widget-message-visitor);color:#fff;border-radius:var(--widget-radius) var(--widget-radius) 4px var(--widget-radius)}.chat-message-agent .chat-message-bubble,.chat-message-system .chat-message-bubble{background:var(--widget-message-agent);color:var(--widget-text);border-radius:var(--widget-radius) var(--widget-radius) var(--widget-radius) 4px}.chat-message-content{padding:10px 14px;font-size:14px;line-height:1.5;word-wrap:break-word}.chat-message-text{white-space:pre-wrap}.chat-message-content:has(.chat-message-attachments){padding-bottom:8px}.chat-message-content:not(:has(.chat-message-text)){padding:6px}.chat-message-time{font-size:11px;color:var(--widget-text-muted);padding:0 4px;display:flex;align-items:center;gap:4px}.chat-message-visitor .chat-message-time{justify-content:flex-end}.chat-message-status{display:inline-flex;align-items:center}.chat-message-status svg{width:14px;height:14px}.chat-message-status-sending svg{color:var(--widget-text-muted);animation:spin 1s linear infinite}.chat-message-status-sent svg{color:var(--widget-text-muted)}.chat-message-status-delivered svg{color:#22c55e}.chat-message-sender{font-size:11px;font-weight:500;color:var(--widget-text-muted);margin-bottom:2px;padding:0 4px}.chat-message-grouped{margin-top:-8px}.chat-message-visitor.chat-message-grouped .chat-message-bubble{border-radius:4px var(--widget-radius) 4px var(--widget-radius)}.chat-message-visitor.chat-message-continues .chat-message-bubble{border-radius:var(--widget-radius) var(--widget-radius) 4px var(--widget-radius)}.chat-message-visitor.chat-message-grouped.chat-message-continues .chat-message-bubble{border-radius:4px var(--widget-radius) 4px var(--widget-radius)}.chat-message-agent.chat-message-grouped .chat-message-bubble,.chat-message-system.chat-message-grouped .chat-message-bubble{border-radius:var(--widget-radius) 4px var(--widget-radius) 4px}.chat-message-agent.chat-message-continues .chat-message-bubble,.chat-message-system.chat-message-continues .chat-message-bubble{border-radius:var(--widget-radius) var(--widget-radius) var(--widget-radius) 4px}.chat-message-agent.chat-message-grouped.chat-message-continues .chat-message-bubble,.chat-message-system.chat-message-grouped.chat-message-continues .chat-message-bubble{border-radius:var(--widget-radius) 4px var(--widget-radius) 4px}.chat-message-attachments{display:flex;flex-direction:column;gap:6px;margin-top:6px}.chat-message-text+.chat-message-attachments{padding-top:8px;border-top:1px solid rgba(0,0,0,.08)}.chat-message-visitor .chat-message-text+.chat-message-attachments{border-top-color:#ffffff26}.chat-message-attachment{display:block;text-decoration:none;color:inherit;transition:opacity .2s}.chat-message-attachment:hover{opacity:.85}.chat-message-attachment.is-image{border-radius:var(--widget-radius-sm);overflow:hidden;max-width:200px}.chat-message-attachment-image{display:block;width:100%;max-height:200px;object-fit:cover;border-radius:var(--widget-radius-sm)}.chat-message-attachment-file{display:flex;align-items:center;gap:10px;padding:10px 12px;background:#0000000f;border-radius:var(--widget-radius-sm);min-width:0}.chat-message-visitor .chat-message-attachment-file{background:#fff3}.chat-message-attachment-file svg{flex-shrink:0;opacity:.7}.chat-message-attachment-info{display:flex;flex-direction:column;min-width:0;flex:1}.chat-message-attachment-name{font-size:13px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-message-attachment-size{font-size:11px;opacity:.7}.chat-input-area{padding:12px 16px;display:flex;flex-direction:column;gap:10px;border-top:1px solid var(--widget-border);background:var(--widget-bg);flex-shrink:0}.chat-input-row{display:flex;align-items:flex-end;gap:10px;width:100%}.chat-input-row textarea{flex:1;padding:10px 14px;font-size:14px;font-family:inherit;border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);background:var(--widget-input-bg);color:var(--widget-text);resize:none;max-height:120px;transition:border-color .2s}.chat-input-row textarea:focus{outline:none;border-color:var(--widget-primary)}.chat-input-row textarea::placeholder{color:var(--widget-text-muted)}.chat-input-area textarea{flex:1;padding:10px 14px;font-size:14px;font-family:inherit;border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);background:var(--widget-input-bg);color:var(--widget-text);resize:none;max-height:120px;transition:border-color .2s}.chat-input-area textarea:focus{outline:none;border-color:var(--widget-primary)}.chat-input-area textarea::placeholder{color:var(--widget-text-muted)}.chat-send-button{width:40px;height:40px;display:flex;align-items:center;justify-content:center;background:var(--widget-primary);color:#fff;border:none;border-radius:var(--widget-radius-sm);cursor:pointer;transition:opacity .2s;flex-shrink:0}.chat-send-button:hover:not(:disabled){opacity:.9}.chat-send-button:disabled{opacity:.5;cursor:not-allowed}.chat-send-button svg{width:20px;height:20px}.chat-closed-area{padding:16px;display:flex;flex-direction:column;align-items:center;gap:12px;border-top:1px solid var(--widget-border);background:var(--widget-bg-secondary);flex-shrink:0}.chat-closed-message{font-size:13px;color:var(--widget-text-secondary);text-align:center;margin:0}.chat-new-conversation-button{padding:10px 20px;font-size:14px;font-weight:500;color:#fff;background:var(--widget-primary);border:none;border-radius:var(--widget-radius-sm);cursor:pointer;transition:opacity .2s,transform .1s}.chat-new-conversation-button:hover{opacity:.9}.chat-new-conversation-button:active{transform:scale(.98)}.chat-footer{padding:12px;text-align:center;font-size:11px;color:var(--widget-text-muted);border-top:1px solid var(--widget-border);flex-shrink:0}.chat-footer strong{color:var(--widget-text-secondary);margin-left:4px}.chat-loading{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:var(--widget-text-secondary);font-size:13px}.chat-loading .widget-spinner{width:24px;height:24px;border-width:2px}.chat-message-actions{display:flex;align-items:center;gap:2px;opacity:0;transition:opacity .2s}.chat-message-row:hover .chat-message-actions{opacity:1}.chat-message-reply-btn,.chat-message-react-btn{width:26px;height:26px;display:flex;align-items:center;justify-content:center;background:transparent;border:none;border-radius:50%;color:var(--widget-text-muted);cursor:pointer;transition:background .2s,color .2s}.chat-message-reply-btn:hover,.chat-message-react-btn:hover{background:var(--widget-bg-secondary);color:var(--widget-text)}.chat-message-reply-btn svg,.chat-message-react-btn svg{width:14px;height:14px}.chat-reaction-picker-container{position:relative}.chat-reaction-picker{position:absolute;bottom:100%;left:50%;transform:translate(-50%);margin-bottom:6px;display:flex;align-items:center;gap:2px;padding:6px 8px;background:#fff;border-radius:20px;box-shadow:0 2px 12px #00000026;z-index:100;animation:reactionPickerFadeIn .15s ease-out}.chat-message-visitor .chat-reaction-picker{left:auto;right:0;transform:none}.chat-message-agent .chat-reaction-picker{left:0;transform:none}@keyframes reactionPickerFadeIn{0%{opacity:0;transform:translate(-50%) translateY(4px)}to{opacity:1;transform:translate(-50%) translateY(0)}}.chat-message-visitor .chat-reaction-picker{animation:reactionPickerFadeInRight .15s ease-out}@keyframes reactionPickerFadeInRight{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.chat-reaction-btn{width:32px;height:32px;display:flex;align-items:center;justify-content:center;background:transparent;border:none;border-radius:50%;font-size:18px;cursor:pointer;transition:transform .15s,background .15s}.chat-reaction-btn:hover{transform:scale(1.2);background:var(--widget-bg-secondary)}.chat-message-reactions{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px;padding:0 4px}.chat-message-visitor .chat-message-reactions{justify-content:flex-end}.chat-message-reaction{display:inline-flex;align-items:center;gap:4px;padding:2px 6px;background:var(--widget-bg-secondary);border:1px solid var(--widget-border);border-radius:12px;font-size:13px;cursor:pointer;transition:background .15s,border-color .15s}.chat-message-reaction:hover{background:var(--widget-bg-hover);border-color:var(--widget-text-muted)}.chat-message-reaction.is-mine{background:var(--widget-primary-soft, rgba(37, 99, 235, .1));border-color:var(--widget-primary)}.chat-message-reaction-emoji{font-size:14px;line-height:1}.chat-message-reaction-count{font-size:11px;font-weight:500;color:var(--widget-text-secondary)}.queue-screen{flex:1;display:flex;flex-direction:column;min-height:0;height:100%}.queue-screen-status{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;text-align:center;min-height:0}.queue-animation{margin-bottom:20px}.queue-spinner{position:relative;width:64px;height:64px}.spinner-ring{position:absolute;top:50%;left:50%;border-radius:50%;border:3px solid transparent;border-top-color:var(--widget-primary);animation:queueSpin 1.5s linear infinite}.spinner-ring:nth-child(1){width:64px;height:64px;margin:-32px 0 0 -32px;animation-duration:1.5s}.spinner-ring:nth-child(2){width:48px;height:48px;margin:-24px 0 0 -24px;animation-duration:1.2s;animation-direction:reverse;opacity:.7}.spinner-ring:nth-child(3){width:32px;height:32px;margin:-16px 0 0 -16px;animation-duration:.9s;opacity:.4}@keyframes queueSpin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.queue-info h2{font-size:16px;font-weight:600;color:var(--widget-text);margin-bottom:12px}.queue-position{display:flex;flex-direction:column;align-items:center;gap:4px;margin-bottom:12px}.queue-position .position-number{font-size:40px;font-weight:700;color:var(--widget-primary);line-height:1}.queue-position .position-label{font-size:14px;color:var(--widget-text-secondary)}.queue-message{font-size:13px;color:var(--widget-text-muted);line-height:1.4;max-width:240px}.queue-messages-sent{padding:10px 16px;background:var(--widget-input-bg);border-top:1px solid var(--widget-border);max-height:100px;overflow-y:auto}.messages-sent-label{display:block;font-size:11px;font-weight:500;color:var(--widget-text-muted);text-transform:uppercase;margin-bottom:6px}.message-sent-item{padding:6px 10px;background:var(--widget-message-visitor);color:#fff;border-radius:var(--widget-radius-sm);font-size:12px;margin-bottom:4px}.message-sent-item:last-child{margin-bottom:0}.queue-screen-bottom{flex-shrink:0;border-top:1px solid var(--widget-border);background:var(--widget-bg)}.queue-message-form{padding:12px 16px}.queue-message-form label{display:block;font-size:11px;font-weight:500;color:var(--widget-text-secondary);margin-bottom:6px}.queue-message-input{display:flex;gap:8px}.queue-message-input input{flex:1;padding:10px 12px;font-size:14px;border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);background:var(--widget-input-bg);color:var(--widget-text)}.queue-message-input input:focus{outline:none;border-color:var(--widget-primary)}.queue-message-input input::placeholder{color:var(--widget-text-muted)}.queue-message-input button{width:40px;height:40px;display:flex;align-items:center;justify-content:center;background:var(--widget-primary);color:#fff;border:none;border-radius:var(--widget-radius-sm);cursor:pointer;transition:opacity .2s;flex-shrink:0}.queue-message-input button:hover:not(:disabled){opacity:.9}.queue-message-input button:disabled{opacity:.5;cursor:not-allowed}.queue-message-input button svg{width:18px;height:18px}.queue-cancel-btn{display:block;width:calc(100% - 32px);margin:0 16px 12px;padding:10px;font-size:13px;font-weight:500;color:var(--widget-text-muted);background:transparent;border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);cursor:pointer;transition:background .2s,color .2s}.queue-cancel-btn:hover{background:var(--widget-input-bg);color:var(--widget-text)}.queue-screen-footer{padding:10px;text-align:center;font-size:11px;color:var(--widget-text-muted);border-top:1px solid var(--widget-border)}.queue-screen-footer strong{color:var(--widget-text-secondary);margin-left:4px}.typing-indicator{display:flex;gap:4px;padding:12px 16px!important}.typing-indicator span{width:8px;height:8px;background:var(--widget-text-muted);border-radius:50%;animation:typing-bounce 1.4s ease-in-out infinite}.typing-indicator span:nth-child(1){animation-delay:0s}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.chat-modal-overlay{position:absolute;inset:0;background:#00000080;display:flex;align-items:center;justify-content:center;padding:20px;z-index:200;animation:fadeIn .15s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.chat-modal{background:#fff;border-radius:var(--widget-radius);padding:24px;max-width:320px;width:100%;text-align:center;animation:modalSlideUp .2s ease-out}@keyframes modalSlideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.chat-modal-icon{width:48px;height:48px;margin:0 auto 16px;display:flex;align-items:center;justify-content:center;background:#fef3c7;border-radius:50%;color:#f59e0b}.chat-modal-icon svg{width:24px;height:24px}.chat-modal h3{font-size:18px;font-weight:600;color:var(--widget-text);margin-bottom:8px}.chat-modal p{font-size:14px;color:var(--widget-text-secondary);line-height:1.5;margin-bottom:20px}.chat-modal-actions{display:flex;gap:12px}.chat-modal-btn{flex:1;padding:12px 16px;font-size:14px;font-weight:500;border-radius:var(--widget-radius-sm);cursor:pointer;transition:opacity .2s,background .2s}.chat-modal-btn:disabled{opacity:.6;cursor:not-allowed}.chat-modal-btn-cancel{background:var(--widget-input-bg);border:1px solid var(--widget-border);color:var(--widget-text)}.chat-modal-btn-cancel:hover:not(:disabled){background:var(--widget-border)}.chat-modal-btn-confirm{background:#ef4444;border:none;color:#fff}.chat-modal-btn-confirm:hover:not(:disabled){background:#dc2626}.chat-message-actions{display:flex;align-items:flex-end;gap:4px;opacity:0;transition:opacity .15s}.chat-message:hover .chat-message-actions{opacity:1}.chat-message-reply-btn{width:24px;height:24px;display:flex;align-items:center;justify-content:center;background:transparent;border:none;border-radius:50%;cursor:pointer;transition:background .15s;padding:0}.chat-message-reply-btn svg{color:var(--widget-text-muted);width:16px;height:16px}.chat-message-reply-btn:hover{background:var(--widget-bg-secondary)}.chat-message-reply-btn:hover svg{color:var(--widget-text-secondary)}.chat-message-reply-quote{background:#0000000f;border-left:3px solid var(--widget-primary);border-radius:4px;padding:8px 10px;margin:10px 10px 0;font-size:12px;cursor:pointer}.chat-message-visitor .chat-message-reply-quote{background:#fff3;border-left-color:#fff9}.chat-message-reply-quote-sender{font-weight:600;margin-bottom:2px;color:var(--widget-primary)}.chat-message-visitor .chat-message-reply-quote-sender{color:#ffffffe6}.chat-message-reply-quote-content{color:var(--widget-text-secondary);line-height:1.4;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.chat-message-visitor .chat-message-reply-quote-content{color:#fffc}.chat-reply-preview{display:flex;align-items:flex-start;gap:10px;padding:10px 12px;margin-bottom:8px;background:var(--widget-input-bg);border-left:3px solid var(--widget-primary);border-radius:4px}.chat-reply-preview-content{flex:1;min-width:0}.chat-reply-preview-sender{font-size:12px;font-weight:600;color:var(--widget-primary);margin-bottom:2px}.chat-reply-preview-text{font-size:13px;color:var(--widget-text-secondary);line-height:1.4;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-reply-preview-close{width:24px;height:24px;display:flex;align-items:center;justify-content:center;background:transparent;border:none;border-radius:4px;cursor:pointer;color:var(--widget-text-muted);flex-shrink:0;transition:background .15s,color .15s}.chat-reply-preview-close:hover{background:var(--widget-border);color:var(--widget-text)}